Can I change my delivery time slot?
You can reschedule orders from Supermarkets and Specialty stores if your delivery is more than 2 hours away.
You can reschedule orders from Farm to Table stores until 12 pm the day before your scheduled delivery time (Tuesday to Friday). If your order is scheduled for a Saturday or a Monday, you can reschedule until 12 pm on Friday.
You can reschedule orders from pop-up stores (e.g., Christmas store, CNY store, etc.) up to 5 days before your scheduled delivery date.
Not sure if the store you shopped from is a Supermarket, Farm to Table, Specialty or a pop-up store? Just go to the Stores page. You will be able to see stores grouped under Supermarket, Specialty and Farm to Table categories. All seasonal categories, e.g., Christmas, Chinese New Year, etc., contain pop-up stores, and the name “pop-up” is mentioned in the store’s title.
An order can be rescheduled only 1 time. If you have already rescheduled your order once and realise that you can’t be at home to receive it, with your consent, we can leave your order at the doorstep or with your next door neighbours.
We can’t reschedule an order if:
- Your order is from a Supermarket or a Specialty store and delivery is in less than 2 hours.
- Your order is from a Farm to Table store and it’s after 12 pm the day before scheduled delivery (Tuesday to Friday).
- Your Farm to Table order is for a Saturday or a Monday and it’s after 12 pm on Friday.
- Your order is from a pop-up store and there are less than 5 days left until your scheduled delivery date.
When you order from a pop-up store, the items are prepared especially for you. That’s why our pop-up partners need a longer notice period to reschedule orders.
If you have difficulty rescheduling your order, please contact us and we will check if we can be of any assistance.